Refund policy
Our Approach At Alanka, we stand behind the quality of every A-Grade watch we sell. This policy explains exactly what is — and isn’t — covered.
What Is Covered If your watch develops a genuine mechanical/movement fault within 6 months of delivery, we will repair it and return it to you free of charge, under the terms below.
What Is Not Covered - Water damage. Our watches are water-resistant, not waterproof. Any damage caused by water exposure is not covered under warranty and is not eligible for return, refund, or exchange. - Physical damage from drops, impacts, or misuse. - Change of mind. We do not accept returns or exchanges simply because you’ve changed your mind, ordered the wrong size/style, or no longer want the item. Please review product details carefully before placing your order.
How a Warranty Repair Works 1. Contact us on WhatsApp with your order number and a description (plus photo/video if possible) of the issue. 2. If approved, you send the item to us at your own cost, to the address we provide. 3. We repair the item and ship it back to you completely free of charge.
Damaged or Wrong Item on Arrival If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos/video, and we’ll make it right.
No Refunds Policy Except where required by Sri Lankan consumer protection law, Alanka does not offer cash refunds. Eligible issues are resolved through repair or replacement as outlined above.
